Privacy Policy

At Chicken Run, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and secure your data when you access our website, chicken-run.ca, or use any of our online gambling services. As a responsible operator serving players across Canada, we comply with all applicable federal and provincial privacy laws, including PIPEDA, CASL, and relevant gaming regulations. Our commitment is to provide a transparent, secure, and trustworthy experience where your personal data is handled with care, respect, and accountability.

Introduction

At Chicken Run, we understand that privacy is more than a legal requirement — it is a foundation of trust. When you use our services, you entrust us with sensitive information, and we take this responsibility seriously. As an online gaming platform, we collect personal, financial, and technical data necessary to deliver a safe and compliant gambling environment. This Privacy Policy explains not only what we collect, but also why we collect it, how we use it, and the measures we put in place to keep your information secure.

Our goal is to ensure that you always feel informed and in control of your data. By using our website or creating an account, you consent to the practices described below and acknowledge our commitment to protecting your privacy in accordance with Canadian law.

Data Controller Information

Chicken Run is the data controller responsible for all personal information collected through chicken-run.ca. This means we determine how your data is processed and ensure that it is handled in compliance with PIPEDA and any provincial regulations that may apply.

If you have questions, concerns, or wish to exercise your privacy rights, our dedicated privacy team is here to assist you. You can reach us through the contact information provided on our website. We are committed to addressing all privacy-related inquiries promptly, transparently, and respectfully.

Types of Data We Collect

Chicken Run collects different categories of data to provide gambling services that are safe, personalized, and legally compliant. These include:

Personal Information

Your name, address, date of birth, phone number, email address, and identity verification information. This is required to ensure age verification, fraud prevention, and compliance with Canadian gaming laws.

Technical Information

Information collected automatically, such as:

• IP address
• device identifiers
• operating system
• browser type
• cookies and tracking data
  These details help us optimize performance, maintain security, and prevent unauthorized access.

Gaming Activity

Data related to your interactions with our platform:

• games played
• session duration
• bets placed
• wins and losses
• account activity and preferences
  This information enables us to maintain accurate records, promote responsible gaming, and ensure fairness.

Financial Information

Payment account details required for deposits and withdrawals. All payment data is processed through secure, compliant systems and never used for any purpose unrelated to financial transactions.

Communication Records

Any messages, emails, support chats, or inquiries you send to our team. These records help us improve service quality and assist with issue resolution.

How We Collect Your Data

We collect data through several secure and transparent channels:

Account Registration

When you create an account, you provide personal details that allow us to verify your identity and eligibility to gamble.

Cookies and Tracking Technologies

We use cookies, beacons, and other tools to personalize your experience, remember your preferences, and analyze site traffic. Cookies also help us detect fraud and improve functionality.

Gameplay Monitoring

Our platform automatically records game activity, ensuring fairness, compliance, and responsible gambling measures.

Analytics

We use analytics tools to understand user behavior, enhance performance, and monitor system integrity.

Third-Party Providers

Identity verification services, payment processors, and regulatory agencies may supply us with information required to fulfill legal requirements.

Purposes and Legal Basis for Processing

Your data is processed for specific, legitimate purposes:

Providing Our Services

To create and manage your account, verify identity, process transactions, supply games, and offer customer support.

Legal and Regulatory Compliance

We comply with:

• PIPEDA
• provincial gaming regulations
• anti-money laundering laws
• age verification requirements
• responsible gambling frameworks

Marketing (Only With Your Consent)

We send promotional offers, bonuses, and updates only if you opt in. You may withdraw consent at any time.

Platform Security

We use technical data to protect against fraud, maintain system stability, and prevent unauthorized access.

Service Optimization

We analyze gameplay and site usage to enhance user experience and develop new features.

How We Use Your Data

Your data helps us deliver a seamless, secure, and personalized gambling experience:

• Account Verification & Age Confirmation
• Fair and Transparent Gameplay
• Safe Financial Transactions
• Customized Offers and Promotions (with consent)
• Fraud Detection and Prevention
• Compliance with Licensing Requirements
• Customer Service Support

We never use your information for purposes unrelated to your interaction with Chicken Run.

Data Sharing and Third Parties

We share your data only where necessary and only with trusted partners:

• Payment Processors
  To handle deposits and withdrawals securely.
• Regulatory and Government Authorities
  When legally required, e.g., for AML reporting or gaming compliance.
• Service Providers
  Including hosting services, analytics partners, customer support tools, and fraud-prevention systems.
• Marketing Providers
  Only with your explicit consent.

We do NOT sell your personal information — ever. All third parties must comply with strict confidentiality and data protection standards.

International Data Transfers

Some of our service providers may operate outside Canada. When data is transferred internationally, we ensure:

• protective contractual safeguards,
• adherence to PIPEDA requirements,
• strong security measures,
• compliance with equivalent privacy protections.

You consent to such transfers by using our services.

Data Retention

We retain your data only as long as necessary for legal, regulatory, and operational purposes.

Typical retention timelines:

• Account & identity data: 5+ years after account closure
• Gaming & transaction records: required by Canadian gaming regulators
• Marketing data: until you withdraw consent
• Technical logs: retained for operational security

After retention periods end, your data is securely deleted or anonymized.

Your Rights Under Canadian Law

Under PIPEDA and provincial regulations, you have the right to:

• access your personal data
• request corrections
• withdraw marketing consent
• challenge accuracy
• request explanations of how data is used
• lodge a complaint about handling practices
• request deletion where legally possible

To exercise these rights, contact us through the privacy section on chicken-run.ca.

Cookies and Tracking

We use cookies to support site functionality, enhance security, and improve your experience.

You can manage or disable cookies anytime, though some features may stop working properly if you do so.

Data Security

We use industry-leading security measures to protect your information:

• encrypted communication (SSL/TLS)
• secure storage environments
• multi-layer access control
• regular vulnerability testing
• anti-fraud systems
• employee training in data protection

Your security is our highest priority.

Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be communicated via the website or by email. We encourage you to review this policy periodically to stay informed.

Contact and Complaints

If you have questions about your data or wish to file a request, please contact our privacy team. If you feel your privacy rights have been violated, you may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy authority.

Contact Information

Company: Chicken Run
Website: chicken-run.ca
Email: [email protected]